Customer Service and FAQs
Customer Service & FAQ’s
Shipping & Delivery
We ship via USPS Priority Mail and can track your shipment with the provided tracking number. To track your shipment, click here for the USPS tracking page.
Privacy and Security
Returns & Replacements
If you have simply changed your mind about your order, we do not provide refunds. Special consideration will be given in exceptional circumstances, however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
- in saleable condition;
- unused with all original packaging;
- returned to us with any gift or bonus received with the merchandise (if applicable);
- not subject to the exclusions listed below; and
- the exchange or refund is sought within 14 days of receiving the purchase.
SkinStyle.com, at it’s absolute discretion, reserves the right not to offer an exchange or refund.
If there is a major defect or quality issue with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable timeframe.
If the order was returned due to an incorrect address or the package was unclaimed, SkinStyle.com has the right to charge for the product to be re-shipped.
Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in sale-able condition, the value of any available refund will be reduced by the value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
If products are on sale, they will not be refunded. If you wish to make a return under our Return Policy please contact email@example.com.
All orders will be processed and shipped within 1-2 business days. Please make sure to reference your emailed receipt (and account number, if possible) when calling with questions regarding your order.
Payment, Pricing & Promotions
Only credit cards, PayPal, and Amazon payments are accepted at this time. Pricing is as displayed on the website, but we reserve the right to modify, change, or remove any pricing, promotions, or deals at any time. We do not have a price match guarantee at this time; we apologize for this inconvenience.
Updating Account Information
You can update your account information and shipping / billing addresses on the during the checkout process. You can also email our customer service department and we will be happy to update your account for you.